Article 1 General Provisions

At Solar-market.bg, we undertake a commitment to ensure the confidentiality and protection of your personal data, in our capacity as the Data Controller of the personal data you provide to us. This Policy explains when and why we collect personal information ("personal information," and "personal data" are used interchangeably in this Policy) about people who visit our site and use our services, how we use it, the circumstances under which we may disclose it to others, and how we keep it secure. We may change this Policy at certain times, so please make sure you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy. Any questions related to this Policy can be sent to the email: store@solar-market.bg

 

Article 2 About Us

We are (ENTER THE NAME OF THE WEBSITE OR THE COMPANY), and we provide services, products, or general information regarding our area of business. Our management address is Varna, Ruse Street. When we use "we" and "us" and verbs in this form in the text below, we mean Solar-market.bg.

 

Article 3 How We Collect Personal Information from You

We obtain information about you when you use our website Solar-market.bg, for example when you send an inquiry to receive an offer/information, or in the process of requesting, ordering, and using the services provided on the website.

 

Article 4 What Type of Personal Information We Collect

We only collect basic personal data about you, which does not include special categories of personal data ("sensitive data"). The personal information we collect may include your name, address, email address, phone number, other data required by the Accountancy Act and other laws, as well as information about which pages are visited and when.

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Article 5 Why We Need Your Data

We need to know your personal data in order to provide you with the services offered through this website, within the framework of a contract between us in connection with their provision, as well as information that you have requested or explicitly agreed to. We will not collect personal data that we do not need for the purposes mentioned above.

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Article 6 How Your Information Is Used

We may use your information to:

 • Provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;

 • Provide new information directly related to the services you have requested;

 • Respond to inquiries and provide you with requested information, including assistance in resolving issues related to your inquiries;

• Use re-marketing through trusted sites, including Google AdWords and Facebook;

• Seek your opinions or comments on the services and products/training provided by us;

• Conduct statistical analyses and other analyses to improve our services;

• Ensure the preservation of your interests regarding the use of the website or our services;

• Inform you of changes to the general terms and conditions, privacy policy, or our services.

 

Article 7 How Long We Keep Your Information

We keep your personal data only for as long as necessary for the respective activity for which they are provided, or as provided for in a contract between us, while complying with the requirements and deadlines provided for in the Accountancy Act, tax laws, and other applicable regulatory acts in the Republic of Bulgaria. The data you have provided for marketing purposes are kept until you notify us that you no longer wish to receive the respective information from us. After achieving the purposes of processing your personal data, we destroy them.

 

Article 8 Who Has Access to Your Information

We will not sell, rent, or share your information with third parties for marketing purposes. We may disclose your information to third parties - service providers, subcontractors, and other related organizations solely for the purpose of performing tasks and providing services for you on our behalf. However, when we use third-party service providers, we disclose only the personal information necessary to provide the service, and we have a contract with the respective third party requiring them to keep your information confidential and not to use it for their direct marketing purposes. We will not provide your information to third parties for their marketing purposes unless you have requested it, or it is required by law, court order, or to prevent fraud or other crime. We work with various third-party service providers to provide you with quality and reliable services. When you inquire about or purchase any of these services, the respective third-party service provider will use your data to provide you with information and fulfill their obligations under contracts with them. In some cases, they will act as data controllers for your information, so we recommend that you review their Privacy Policy. These third-party service providers will share your information with us, and we will use it in accordance with this Privacy Policy. Providing your data to government agencies may only be done in cases provided for by law and to the extent that does not exceed the purposes for which they were requested. The Commission for Personal Data Protection exercises legal control over the process of processing personal data, and we provide full access to the registers of personal data held by us under the legal conditions for this.

 

Article 9 Where We Process Your Data

All personal data we process are processed in Bulgaria, but for hosting and maintenance purposes, this information is located in Bulgaria. Third parties do not have access to your personal data unless required by law.

 

Article 10 When We Will Contact You

You have the choice whether to receive information from us or not. We may contact you freely, when and to the extent necessary for the performance of the services you have requested, for the obligations under the contract between us, to provide new information directly related to the services you have requested, in response to your inquiry, for the purpose of preserving your interests regarding the use of the website or our services, or based on a legal requirement. We have the right to send an email newsletter for news from the site, for which newsletter you have subscribed with your email address. We will not contact you for marketing purposes by email, phone, text messages, or mail unless you have given us your explicit consent, or the communication is directly related to you and meets the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679).

 

Article 11 How You Can Access, Correct, or Delete Your Personal Data

You have the right at any time to request from us: • Access to your personal data collected in the process of providing and using the services, including: confirmation whether we process your personal data, what categories they are, the purposes of this processing, and the recipients to whom the data are disclosed, as well as a message with a copy of your personal data being processed and their source; • Correction of information you have provided to us when it becomes incorrect or outdated, for example, your email address, or any other information; • Deletion or blocking of your personal data when their processing does not comply with the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679); • Notification of this correction, deletion, or blocking to third parties to whom your personal data have been disclosed, except when this is impossible or involves disproportionate effort.

The desired action regarding access, correction, deletion, or blocking of personal data is carried out solely with respect to your personal data. It is provided free of charge.

To request access, correction, deletion, or blocking of your personal data processed by us, you need to send us a written request containing:

1. Name, address, and other identification data of the respective natural person;

2. Description of the request;

3. Preferred form of provision of information under Article 28, paragraph 1;

4. Signature, date of submission of the application, and correspondence address.

5. Notarized power of attorney when submitted by an authorized person. The application can be signed with an electronic signature.

The application is sent to email: store@solar-market.bg

We will fulfill your request for access, correction, deletion, or blocking within a period of up to 14 days, while complying with legal requirements and exceptions in this regard.

You will be notified of the decision to carry out the requested action or refusal to do so in accordance with legal requirements. Notification of this will be sent to you by mail with acknowledgment of receipt or can be received in person against signature.

 

Article 12 How to Object or File a Complaint Regarding the Processing of Personal Data

In cases provided for by law, you have the right to: • Object to us against the processing of your personal data when there is a legal basis for it; when the objection is justified, the personal data of the respective individual can no longer be processed; • Object to the processing of your personal data for the purposes of direct marketing; • Be informed before your personal data are disclosed for the first time to third parties or used on your behalf for the purposes specified in the preceding paragraph of this article, being provided with the opportunity to object to such disclosure or use.

If you wish to make an objection or file a complaint about the way your data are processed, you can contact us at store@solar-market.bg. If you are not satisfied with our response or do not believe that we process your data in a lawful manner, you can contact the competent authority for personal data protection - the Commission for Personal Data Protection.

Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2 Tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, Fax: 02/915 35 25 E-mail: kzld@cpdp.bg Website: www.cpdp.bg

 

Article 13 Available Security Measures to Protect Your Information from Loss, Misuse, or Alteration

When you provide us with personal information, we take steps to ensure that it is processed securely. The website solar-market.bg uses the SSL certificate for secure communication protocol. HTTPS verifies the website and the respective web server on which it is hosted. It also encrypts the connection between the client and server bidirectionally, providing protection against eavesdropping, tampering, or falsification of message content. In practice, this provides sufficient guarantees that the user is connecting to the correct site (not a fake copy) and ensures that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS can be found at (https://en.wikipedia.org/wiki/HTTPS).

Non-sensitive information (such as your email address, etc.) is typically transmitted over the internet, and therefore 100% security can never be guaranteed. In this regard, while we strive to protect your information, we cannot guarantee the security of information you send to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure its security on our systems.

 

Article 14 Profiling

We will not use automated decision-making or profiling.

 

Article 15 Use of Cookies

Like many other websites, ours also uses cookies. "Cookies" are small packets of information sent by an organization to your computer to recognize you during your visit. They collect statistical data about your actions in the browser. This allows us to track user traffic patterns and develop statistical analyses of service usage, such as time spent on the website and the most frequently visited pages. Cookies do not identify you personally, and the aggregated statistical data does not include personal information. Cookies help us improve the website and provide a better personalized service.

By agreeing to use this website and its services, you consent to the use of "cookies," including Google Analytics cookies.

If you prefer not to receive cookies while browsing the website or through HTML formatted emails, you could opt-out. To do this, you can configure your internet browser to warn you before accepting a cookie or to reject cookies when it alerts you to their presence. You can usually find these settings in the "Options" or "Preferences" menu of your browser. To be aware of these settings, as well as for more detailed information, you can use the "Help" button from the menus of your browser.

 

Article 16 Links to Other Websites

Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements of other websites you visit. We are not responsible for the security policy of other websites, even if you use links from our website to reach them.

Furthermore, if you have accessed our website through a third-party site, we cannot be held responsible for the privacy policy and practices of the owners and administrators of that third-party site, and we recommend that you check its Privacy Policy.

 

Article 17 Transfer of Personal Information Outside Europe

As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union ("EU"). These countries may not have similar data protection laws to Bulgaria. By providing your personal data, you consent to such transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services while outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

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Article 18 Review of this Policy

We regularly review this Policy to ensure the quality and legal compliance of protecting your personal data. This Policy was last updated in March 2018 and is in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679).